Privacy Policy  

Last updated: 26 May 2026


Your data matters to us

We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights.


WHAT YOU'LL FIND IN THIS POLICY

  • Who we are
  • Information we collect
  • How we use your information
  • Who we share your data with
  • How we protect your data
  • Your privacy rights
  • Cookies and tracking
  • Changes to this policy
  • How to contact us
     

WHO WE ARE

Caravan Buyer UK Ltd is the data controller responsible for your personal information.


Our details:


INFORMATION WE COLLECT

Information you provide to us:

  • Contact details: Name, email address, telephone number, postal address
  • Enquiry information: Details about holiday homes you're buying or selling
  • Communication records: Our correspondence with you


Information we collect automatically:

  • Usage data: How you use our website, pages visited, time spent
  • Device information: IP address, browser type, operating system
  • Location data: General location based on IP address
     

HOW WE USE YOUR INFORMATION

We use your information for these purposes:


To provide our services

  • Responding to your enquiries
  • Helping you buy or sell holiday homes
  • Providing personalised guidance


To improve our business

  • Understanding how people use our website
  • Developing better services
  • Creating more helpful content
     

To communicate with you

  • Sending information you've requested
  • Responding to your questions
  • Providing updates about our services
     

Legal basis for processing

We process your data based on:

  • Consent: When you choose to provide information
  • Contract: When necessary to fulfil our services
  • Legitimate interests: To improve our business and services
  • Legal obligation: To comply with the law


WHO WE SHARE YOUR DATA WITH

We may share your information with:

  • Our team members: To help provide our services
  • Service providers: Including IT services, email providers, website hosts, and third-party agencies
  • Legal authorities: When required by law


We do not sell your personal information to third parties.


HOW WE PROTECT YOUR DATA


We take security seriously and use appropriate measures to protect your information:

  • Secure data storage
  • Regular security reviews
  • Staff training on data protection
  • Limited access to personal information


HOW LONG WE KEEP YOUR DATA

We keep your information only as long as needed:

  • While providing services to you
  • To comply with legal requirements
  • For legitimate business purposes


When no longer needed, we securely delete your data.


YOUR PRIVACY RIGHTS

Under UK data protection law, you have rights including:

  • Right to access: See what information we hold about you
  • Right to correction: Update inaccurate information
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a usable format
  • Right to object: Stop certain uses of your data


To exercise these rights, please contact us using the details above.


COOKIES AND TRACKING

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.


A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.


Non-essential cookies are only placed on your device after you have provided your consent through our cookie banner. You can manage or withdraw your consent at any time.


The site uses the following types of cookies:


a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;


b. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;


c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.


Cookies themselves do not typically contain information that directly identifies you, but they may be linked with other data we hold.


You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


Google Analytics

We use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics uses cookies to collect information such as how often users access the Site, what pages they visit when they do so, and how they interact with content. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.


Additional tracking technologies

We also use the following third-party tools to help improve our website and services:


Microsoft Clarity

We use Microsoft Clarity to better understand how users interact with our website through features such as session recordings and heatmaps. This helps us improve the usability and performance of our site. Clarity may collect information such as mouse movements, clicks, scrolling behaviour, device information, and anonymised IP data.


HubSpot

We use HubSpot as a customer relationship management (CRM) platform to manage enquiries and improve our communication with users. HubSpot may use cookies and similar tracking technologies to collect information about your interactions with our website, including pages visited and actions taken, to help us understand user behaviour and respond more effectively to enquiries.


These tools may set cookies and collect data only where you have given your consent through our cookie banner.


For more information about how these providers use your data, please refer to their respective privacy policies.


INTERNATIONAL TRANSFERS

Your data may be transferred and stored outside the UK or European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place to protect your information.


CHANGES TO THIS POLICY

We may update this policy from time to time. Significant changes will be notified to you, and the latest version will always be available on our website.


HOW TO CONTACT US

If you have questions about this policy or how we handle your information:

  • Email: sales@caravanbuyeruk.co.uk
  • Phone: 01262 410914
  • Post: Office 6 - Bridlington Business Centre - Bessingby Way - Bridlington - YO16 4SF


You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data properly: